For those who are new to this story of my war against Air Canada, it all started when I was going to Greenbuild in Boston last November. I travel to New York with my folding strida bike in a padded case, which meets all requirements for luggage in terms of weight and dimensions. But I flew Air Canada to Boston, and the checkin attendant asked what was in the bag. When I said it was a bike they hit me up for fifty bucks, even though it was the size of a bag, and golf clubs and sks travel free. Here is a summary of my posts:
Treehugger, written from Terminal 1 in Toronto while waiting for the plane:
So I filed an official complaint with the Canada Transport Commission. Air Canada responded with a 28 page legal document! Of course, I responded:
More on my bike war with Air Canada
Then the Canada Transport Commission gave Air Canada 10 days to give them some answers to questions that were impossible to answer and I thought I had them on the run.
They did respond (lamely) within ten days, and I responded to them.
Now we wait.